Victory shall be mine!

I’d like to share with you a brief email conversation that I had today.  When I wrote my A to Z of me post, I discover the Family Guy website where one can download ringtones.  Which I did.  And only the first word or two got sent to my phone.  I contacted them and asked them to remedy the situation.  To which I received no response.  So this morning I sent another.  Enjoy!

From: Apache [mailto:apache@servpr-0016.bc.airborne-e.com]
Sent: Thursday, November 08, 2007 9:35 AM
To: help@airborne-e.com
Subject: Contact us from htpp://www.familyguymobile.com

SUBJECT: RingTones
2nd inquiry re: Orders 201381 & 201371 I downloaded ringtones and they are incomplete. Is there something I can do to receive the whole ringtone or otherwise have the charges removed from my bill? Thank you.

From: “Dimitri Antoniou”

Ms. S,

The ringtones are often clipped to in order to maximize their functioning on your handset. In the terms and conditions we state that our products may not exactly match the previews. Unfortunately, we do not have the means to credit your Verizon account to refund you. If you like, you can pick another ringtone and I can send it to you free of charge. Let me know if that sounds ok.

Dimitri

From: Elizabeth
Sent: Thursday, November 08, 2007 11:11 AM
To: Dimitri
Subject: RE: Contact us from htpp://www.familyguymobile.com

Dear Mr. Antoniou ~

I appreciate your email back.

I’m not in the habit of arguing over $4 because in the end it’s just not worth it.  However, I would like to bring to your attention that there is a great difference between “not exactly matching the previews” and cutting off after the first word.  I do appreciate your offer of a free download, however, it doesn’t seem worth anyone’s effort as there is not much humor in that first word – wouldn’t you agree? 

Should you come by “the means” to reverse the charges on my Verizon account – which I would imagine is possible since you had the means to charge it – I would appreciate the credit.  Otherwise, please spend the $4 wisely.

Thank you, Elizabeth

Dear Ms. S,

I’ve tinkered with the Brian ringtone and resent it to you.  I cant be sure that it will work properly, but there is a chance that it will be longer.  Please let me know.  If it works out, I can resend you the other one as well.

Best,

Dimitri

Thank you. I appreciate your efforts.

Great news.  I’ve resent the Stewie one as well.  Enjoy.  Sorry for the inconvenience, it seems I was under the wrong impressiong.

Dimitri

END RESULT:  Moments later, I received both ordered tones in their entirety. 

Stewie Victory Button-Family Guy Rock Buttons

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~ by zuzu on November 8, 2007.

8 Responses to “Victory shall be mine!”

  1. Hahahah AWESOME.

  2. That show is hilarious because it’s so wrong. Congrats on your ringtones!

  3. Good for you! And way to be diplomatic and smart-ass (since you had the means to charge it) about it.

  4. AWESOME!!

  5. I LOVE FAMILY GUY!

    Thought of you with my video pick of the day. Will Ferrell doing a Neil Diamond impersonation!

  6. Spend the $4 wisely?! my favorite line. ever.

  7. You are my HERO.

  8. wow !!
    its very reasonable point of view.
    Nice post.
    realy gj

    thx 🙂

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